LLC “Insurance Company “Mango”
First technological insurance company in Russia that has no offices or agents.
LLC “Insurance company “Mango” (Mango Insurance) was founded in the fall of 2018. Key investors are Alfa Group Consortium companies. Total amount of investments made is RUR 2 bln. The authorized capital is RUR 300 million.
In September 2019, the company received the Central Bank licenses for the voluntary property insurance and voluntary personal insurance, excluding life insurance.
Mango Insurance has business relationships with the world’s largest reinsurance company Swiss Re and can quickly and reliably reinsure almost any risk.
Types of insurance:
1. Legal entities’ property insurance, excluding vehicles and agricultural insurance for railway vehicles.
2. Insurance of the property of citizens, except for vehicles insurance.
3. Third party liability insurance.
4. Insurance against accidents and illnesses.
5. Financial risk insurance.
6. Pet dogs and cats insurance.
In November 2020, the insurance company released the “Mango Insurance” smartphone application. In 2020, there were 3,300 initial application launches, in 2021 - 5,500 initial application launches. Through the application clients can insurе an apartment or a pet, enter their personal accounts, report on the insurance event, make a claim, check the insurance policy and the date of the next payment. An average application rating is 4 out of 5 points.
The service availability and coverage is 100% as clients can get insured through a mobile application or a website, while make a claim and provide supporting documents through the chat on the website or in social networks.
LLC “Insurance company “Mango” evaluates its customer satisfaction with the service using the Net Promoter Score (“NPS”) consumer loyalty index. The customer rating is 4.7 out of 5 points.