Alfa-Bank Named Russia’s Best Bank for Customer Service
17 Dec 2007

According to a survey: “Customer impression from the quality of customer service in Russia”, in the eyes of its customers, Alfa-Bank’s service has been rated the best in the market. The survey of Russia’s 32 largest banks was conducted jointly by independent consulting firms KPMG and Senteo.

The banks were assessed in five general categories: brands and communications (the way banks advertise their services), the exterior and interior of branch offices (design and feel), product range (whether the bank’s products are comprehensible to clients) and culture (staff attitude and accessibility). Alfa-Bank was the front-runner in each category.

“In developing our retail business, we focus on providing a whole range of bank products and services, and a high quality of customer service. Alfa-Bank’s employees employ the latest technology to the benefit of our customers, who appreciate the convenience that this brings. We are committed to becoming a global standard retail bank, with services and products to match the highest international benchmarks”, — noted Head of Retail Business at Alfa-Bank Alexei Marei.

Alfa-Bank Russia

Alfa-Banking Group includes Alfa-Bank Russia which is today one of the largest privately owned banks in Russia. It also includes Alfa-Bank Ukraine, one of the top-ten largest banks in Ukraine.  Alfa-Banking Group also comprises  banks in the Netherlands, in Belarus and in Kazakhstan as well as presence in Cyprus, the United States and the United Kingdom. The Group offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending, deposits, payment and account services, foreign exchange operations, cash handling services, custody services, investment banking, trade finance and other ancillary services to corporate and retail customers.
 
Alfa-Bank Russia, founded in 1990, has developed rapidly to become one of Russia's largest privately owned banks. It provides a full range of banking services — corporate banking, retail banking, investment banking, asset management and trade finance. In 2010, Alfa-Bank Russia had 364 branches over nine time zones in Russia, the Netherlands and the United Kingdom, also had presence in the United States and Cyprus.

SEARCH